Our delivery service:

Within Greece

• Delivery of goods within 3 working days on the mainland and within 5 working days to islands on all orders received by midday
• Our carriers consider "working days" to be Monday to Friday only
• Deliveries are normally made between the hours of 9am and 5.30pm but we will do our best to accommodate our customers who cannot be available at this time. Surcharges may apply at other times. (see Delivery costs below) A telephone number must be given when confirming the order.
• We do not deliver on Sundays or Public Holidays
• We do not offer a same day delivery service but have regular delivery days in Volos and Pilio and can normally guarantee delivery times
• Unfortunately in other areas we cannot guarantee delivery times unless a time specific delivery has been requested and paid for
• You can select a future working day for delivery if you wish

Delivery costs within Greece

• Delivery to Athens is fixed at a rate of 8 € per delivery address per case of 6 or 12 and 10 € in Attiki
• Delivery to other destinations incurs a small supplement charge by our carrier. This and surcharges for timed and Saturday deliveries will be advised before goods leave our warehouse

Outside Greece

• We cannot send to some countries with legal restriction laws, such as USA, Canada, Australia . . .
• We will send an email before taking your online payment so that we can advise you of delivery costs and timings for your purchase. This will depend upon distance and urgency
• Internet tracking - when your order is placed with us we will send you a unique internet tracking number so that you can track your parcel (If available)

Ways to ensure a smooth delivery

• We strongly advise all customers to consider carefully where the goods are to be delivered
• Our carriers need a signature for the delivery, so please send the goods to an address where somebody can sign for them
• Use a work address for delivery if a residential delivery could be difficult
• To ensure that we offer the highest level of service to our clients, it is important that you provide us with complete delivery details (full name, address including post code and contact telephone number)
• You can leave an instruction at the time of ordering for parcels to be left with a neighbour (please use the Special Delivery Instructions section when ordering)
• Or you can request that the parcel be left safe without a signature (e.g. in the porch, at the back door, in the garage, etc). However, this is at your own risk and neither we nor our carriers will accept responsibility should the wines be lost, stolen, or damaged as a result of such instructions not being followed
• If you are sending the wine as a gift to somebody else, please check their availability (i.e. that they are not on holiday or away from home)
• If you miss your delivery, contact the local depot as soon as a card is received. They can then rearrange delivery
• Upon delivery, customers are requested to examine all goods and note down any damage or shortages. Please then notify us within 24 hours and we will deal with any problems in a fair and timely manner
• We make every effort to deliver your package safely and securely - your assistance is appreciated in helping us achieve this aim
• Unfortunately, we cannot deliver to Post Office Boxes

Delivery details and re-direction costs

• Our delivery company will telephone or leave a contact card if the recipient is not in. If the recipient does not then call their local depot, the parcel may be returned to us after 15 working days - the cost of which will be passed on to the customer
• We cannot be held responsible for incorrect addresses and postcodes given to us. If you provide a wrong address or post code and we have to redirect your parcel to an alternative address, then we will charge a € 10 redirection fee to your credit card
• If you wish a parcel to be re-directed to a new address after we have dispatched it from our warehouse, then we will charge a € 10 redirection fee to your credit card

Damaged or faulty goods - the replacement / refund procedure

• If the parcel is damaged, you can refuse to sign for it. The parcel will be returned to us, and we will arrange for a replacement to be sent
• You can accept the delivery, but when signing, you must write down how many bottles are damaged and the nature of the damage. We can then make arrangements for replacement bottles to be sent to you, or a refund for the damaged bottles if preferred
• Customers are requested to examine all goods at the time of delivery. Please note down any damage on the carriers delivery note when signing. Claims for breakages or shortage must be made by email within 24 hours of delivery or they cannot be considered
• We will fully investigate all claims and replace or refund where necessary within 7 working days of notification